优德体育-优德体育w88官网手机版

Committed to become the world's
leading transformer manufacturer

Group service hotline:400-110-2022

w88

SERVICE SUPPORT

Current location:HOME - Service support - Service plan

1.Pledge

Our company attaches great importance to service work, and is equipped with a special after-sales service department, responsible for the company's product after-sales service.

The overall coordination and management of the work, earnestly do pre-sale, sale, after-sales service.


2.pre-sale service

2.1. Provide technical information necessary for the construction design to the demander and the design institute within 3 days after the contract takes effect.

2.2. Provide timely and other technical information required by the acquirer and the design institute.


3.Sale service

3.1. Provide the product production schedule to the demander within 5 days after the contract takes effect;

3.2. The project leader shall notify the demander of the production progress at least once every 5 days.


4.After sales service

4.1. After the purchaser determines the installation unit, it shall make technical submissions with the installation unit in time according to the requirements of the purchaser.

4.2. According to the requirements of the purchaser, technical personnel shall be dispatched to the site for technical guidance. Specific personnel composition:

Serial number

Technical service content

Staff composition

Name

1

Service is responsible

Deputy General Manager and Marketing Manager

Li Gang

2

Production arrangements

Director of production

An Zhiyuan

3

Technical problem handling

engineer

Jiang Shuowen

4

Quality problem handling

Quality inspection department

Gao Dong

Note: The supplier is dispatched to the general representative of the site and is fully responsible for handling various problems at the site.


5.Service personnel have the following qualifications

Obey the law and discipline, abide by the rules and regulations on the spot, have a strong sense of responsibility and dedication, understand the design of the equipment on time, familiar with its structure, have the same or similar field work experience, can conduct on-site guidance correctly; good health, Adapt to the conditions of field work.


6.Service principle

Solve the problem first, then analyze the cause.


7.Technical support

Our company dispatches skilled technicians with competent engineers to the project construction site for debugging and other technical services. The bidder's on-site personnel will explain the technical materials, drawings, process flow, operation steps, equipment performance and maintenance methods in detail to help solve the buyer's technical problems. The seller's on-site personnel also direct or help train the buyer's personnel for commissioning, operation, maintenance, analysis and inspection.

project

Serial number

Technical service content

Dispatch

Planner/day

location

The latest arrival time after receiving the notice

1

Arrival assistance acceptance

After-sales service

1

on site

24 hours

2

Trial operation

After-sales service

1

on site

24 hours

3

Overhaul and maintenance

After-sales service

2

on site

24 hours

4

Quality and technical failure

After-sales service

2

on site

24 hours

5

Provide missing parts and normal spare parts

After-sales service

1

on site

24 hours

6

Regular return visit

After-sales service

1

on site

24 hours



Consultation Service

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Copyright : Jiangsu Huachen Transformer Co., Ltd.

Design production:wstx.com.cn
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